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Over the past two and a half years, we made an interesting observation. The Rise of Free was a strategic move made from a position of strength to help organizations that otherwise would not have had the chance to deploy a solution for smart, help desk automation. Rather, it was ManageEngine’s contribution back to the community who put us in the leadership position for over a decade. This was not a freemium marketing gimmick. ![]() That move has since allowed about 40,000 organizations around the world to organize and streamline their incident management process using our world-class, help desk software at no charge. ![]() We made the Standard edition of ServiceDesk Plus free with no restrictions in April 2014. Now, fully loaded, ITIL-ready service management software is free for everyone Note: This blog has been updated on December 8th, 2017, with additional information on the free edition of ServiceDesk Plus.
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